For the purposes of these Convene customers (Trial Users & Paid Customers) specific provisions, unless otherwise defined here the terms shall have the same meaning as defined in the Convene Terms of Service.
Please read the following carefully to understand how we will collect, use and protect your personal information.
2. What We Collect
We collect a variety of information to enable us to provide the Services, improve and enhance our users’ experience of the Services. For more information about the purposes for which we use your information please see the Use of Information section below.
We collect the following information (which may include personal information):
Information You Provide To Us
When you register for and use the Services, apply for a trial, request a quotation or a demo, we collect information you provide directly to us. This can include:
- Your name, username, your company name, job title, email address, phone number
- The password that we generate for you when you register for our Services
- Documents you upload to our Services
- Contact made with our customer support or helpdesk via means such as emails, phone conversations or chat sessions
- Messages you send to us, such as feedback and product reviews you write
Information We Collect as You use our Services
When you use our Services, we collect data to make the Services work better for you. This can include, for example, usage of the features and modules, and data about the performance of the Services.
We may also collect data including log information and the devices you use to access the Services, to optimize and remedy your technical concern related to the use of the Services.
3. Data Processor
We act as Data Processor for the data stored in the Content. We do not own, control or direct the use of any of Content stored or processed by you via Convene hosted solution or Convene application. Only the customers or users are entitled to access, retrieve and direct the use of such information. We are largely unaware of what information is actually being stored or made available by you to the Convene hosted solution or Convene application and we do not directly access such information or data except as authorized by you or as necessary to provide support services to you.
The customer or the user is the data controller under the data protection laws for any Content containing personal data, meaning that such party controls the manner such personal data is collected and used as well as the determination of the purposes and means of the processing of such personal data. We are not responsible for the content of the personal data contained in the Content or other information stored on its servers (or its subcontractors’ servers) at the discretion of the customer or user nor are we responsible for the manner in which the customer or user collects, handles disclosure, distributes or otherwise processes such information.
4. Use of Information
We may use the information (which may include personal information) we collect about you for a variety of purposes, including, for example, to:
- Provide, operate, maintain and improve the Services;
- Enable you to access and use the Services, including creating and joining e-meetings, uploading, downloading, collaborating on and sharing Content;
- Allow you to opt-in to participate in any interactive feature of our Services;
- Notify you about changes to our Services;
- Send you technical notices, updates, security alerts and support and administrative notices;
- Provide and deliver services and features upon your request;
- Process and complete transactions;
- Respond to your comments, questions, and provide customer service and support;
- Communicate with you, where you have agreed or where the law permits, for marketing purposes, including to periodically inform you about services, features, surveys, newsletters, offers, promotions, and events, and provide other news or information about Azeus and Convene. If you have agreed to receive marketing but then later change your mind and no longer wish to receive marketing, please let us know so we can remove you from our distribution lists. You can contact us at firstname.lastname@example.org;
- Monitor and analyze trends, usage, and activities in connection with the Services;
- Investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; and
- Personalize and improve the Services.
We may collect anonymous and aggregated data which does not contain personal information for the purposes of improving our Services.
5. Sharing Information with Third Parties
We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information to third parties where:
- if you are an individual Services registered user and the domain of the primary email address associated with your Services account is owned by your employer or your organization and was assigned to you as an employee or member of that organization, and such organization wishes to establish a Services corporate account, then certain information concerning use of your individual account may become accessible to that organization’s administrator including your email address; and
- we may share your information with your consent, including when you choose to use any features in the Services that by their nature support sharing with third parties who you choose. Your name, email address, information from your profile, and any Content you choose to share will be shared with such third parties, and such third parties may communicate with you in connection with your use of the interactive or collaboration features of the Services. For example, third parties who you invite to join an e-meeting using the Services may also modify Content that you have shared, upload documents to Content you have shared, and provide other third parties with rights to view the Content you have shared.
6. Where We Store Your Information
We may store and process personal information and content in the United States and other countries or cities which include but are not limited to the United Kingdom (UK), Australia, Hong Kong, Singapore and Philippines.
For US customers who have adopted our software-as-a-service (hosted) Convene Services, the Content uploaded by users to the Convene hosted solution or Convene application shall reside within the United States. No content will be transferred outside of the United States without the prior consent of the customer.
For customers in Europe (other than in the UK) who have adopted our software-as-a-service (hosted) Convene Services, the Content uploaded by users to the Convene hosted solution or Convene application shall reside within the EEA. Convene environments for UK customers which were set up before 18 September 2018 will continue to reside within the EEA or the UK. Beginning 18 September 2018, new Convene environments for UK customers will reside within the UK. No Content will be transferred outside of the aforementioned locations without the prior consent of the customer.
If you have any questions in relation to the transfer of your personal information outside the jurisdiction of origin please send an email to email@example.com.
7. Collaboration and Sharing Features
The Services offers collaboration and file sharing features or other tools, which allow you to share your Content through the Services. As a function of the collaborative nature of the Services and based on the permissions and settings you choose, the use of such features enables the sharing of Content with people you want to collaborate with. The access rights and setting can be managed by using the Services functionality. For more information about such collaboration and sharing features, we encourage you to review the documentation of Services provided or made available by Azeus, or to contact firstname.lastname@example.org.