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Global Support

World Class Global Support

Convene’s team of highly trained Product Support Specialists is passionate about and dedicated to providing enterprise- level service and support to clients wherever they are and whenever they need it. Our global support centre operates 24×7, 365 days a year to serve clients in over 90 countries worldwide.

Professional Customer Service

Professional Customer Service

Under the leadership of managers with over 15 years of experience in customer service, our Product Support Specialists undergo an intensive and rigorous training period in order to ensure they are equipped with the necessary product knowledge, skills, and attitude to provide customer service that is nothing short of excellent. With zero queue rates for calls and chats, clients can expect live support specialists to respond to their queries in a matter of seconds, 100% of the time. Our team understands the importance of timely and accurate responses, and makes sure to resolve client concerns in less than 5 minutes and within a single call.

Tailor-Fit Responses and Resolutions

Tailor-Fit Responses and Resolutions

From customized on-boarding material, to help with minute templates, and even on the spot training, Convene’s Product Support Specialists are happy to provide clients any kind of support to help them successfully implement Convene. We don’t believe in automated responses and always strive to give customers the right solutions and options most appropriate for their concern. To reduce time to resolution, busy clients may forward preliminary information about their concern and request for a scheduled call from one of our product Support Specialists.

All support incidents are logged into a ticket monitoring systems with a ticket number assigned for reference, which clients may use to monitor the status of their request.

Support Contacts

  • Support Email:

    support@azeusconvene.com

  • Australia Toll Free:

    1 800 789 564

  • France:

    +33 1 86 26 27 36

  • Hong Kong:

    +852 2152 3666

  • New Zealand:

    +64 4830 3496

  • Singapore Toll Free:

    800 852 3335

  • United Kingdom Toll Free:

    0 800 088 5517

  • India Toll Free:

    000 800 100 6862

  • United Arab Emirates:

    +971 42482947

  • Greece:

    +30 21 1198 8980

  • Malaysia Toll Free:

    1 800 817 240

  • Philippines:

    +63921 316 0339

  • South Africa Toll Free:

    0 800 999 371

  • United States / Canada Toll Free:

    1 800 638 0246

  • Belgium

    +32 3 808 01 22

  • Kenya

    +254 20 3892298

  • Romania

    +40 31 630 0283

Customer Support

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