Board Profile
- Industry: Retail
- Headquarters: Oklahoma, United States
Objectives
- Streamline communication, storage, and sharing of board materials among directors
- Boost board productivity with intuitive, feature-rich digital governance tools
Results
- Enhanced board efficiency and collaboration with real-time access to board materials
- Centralized board operations that enable faster meeting preparation and secure document governance
Founded in 1976, HAC, Inc. is a prominent supermarket chain in the United States. It is the company behind the trusted brands Homeland, Food World, Piggly Wiggly, United, and CashSaver. Operating 70+ stores across Oklahoma, Texas, and Georgia, HAC has built a long-standing reputation for delivering fresh, affordable, and convenient shopping solutions to local communities.
Overcoming Board Management Challenges with a Digital Solution
Driven to strengthen its presence in the U.S., HAC recognized the need for streamlined processes to support scaling operations, acknowledging that continued reliance on traditional tools is inefficient in the long run. Aiming to optimize board workflows, HAC started looking for an advanced solution that could centralize and simplify communication, file sharing, and document management.
How HAC Found the Right Board Portal Fit
HAC compared and evaluated three board portal products based on these criteria: ease of use, price, and quality of support. After internal discussions, Convene stood out among competitors for its intuitive features, strong interoperability, and competitive pricing.
For HAC, cost was a significant purchasing factor, so the board consulted with its Chief Information Officer (CIO) to ensure they selected a product that would deliver both value and functionality.
LaJewell Williams, Executive Assistant at HAC, explained, “The organization was looking for a simplified way to communicate, store, and share documents related to board meetings. We felt all of the companies provided a similar platform. However, Convene seemed more intuitive than the other platforms. Price was also a major factor in choosing Convene. Our CIO was a partner in the decision-making process.”
Convene: HAC’s All-in-One Board Management Hub
Since implementing Convene in 2024, HAC’s board and administrators have transformed the way they collaborate, enhancing meeting lifecycle and overall security.
Frictionless Planning for High-Impact Meetings
Quarterly board meetings are crucial for strategic planning and organizational alignment at HAC. With Convene, board administrators now have a faster, more structured workflow when preparing for these high-level sessions.
From pre- to post-meetings, Convene offers intuitive tools for both board members and administrators. The Agenda Builder has significantly reduced the time spent on creating meeting agendas, cutting down the process from hours to minutes.
Additionally, with just a few clicks, HAC can securely distribute board meeting packs to attendees on any device at any time. And after the meeting, Convene’s meeting minutes tool automatically compiles action items for a streamlined task assignment and follow-up.
Centralized Document Management
Convene’s centralized digital board portal has helped eliminate the inefficiencies of email-based document sharing, manual agenda distribution, and last-minute meeting updates. Through its Dropbox integration, HAC now has faster uploads of agendas, meeting packs, and other board materials on all devices, ensuring continuous data access. The result? An empowered board that facilitates more focused meetings and informed decision-making.
Smooth Onboarding and Customer Support Experience
The transition to Convene was smooth for HAC. According to Williams, the Convene team was hands-on and thorough during onboarding, going over every tool and function to ensure maximum usability and adoption.
For after-sales support, Convene’s in-app Help Center contains step-by-step instructions and infographics to address user questions in real-time. Williams shared, “The program is pretty intuitive, and the onboarding process was supportive. The information in the help center is easy to locate and contains step-by-step instructions along with images for various learners. The chat center responds quickly and thoroughly to all questions asked.”
HAC Recommends Convene for Seamless Board Collaboration
With Convene on board, collaboration among decision-makers has become more efficient and seamless for HAC. Williams described their overall experience, saying, “Convene is an intuitive platform that makes communication, storage, and sharing of documents between colleagues simple and easy.”
Indeed, the user-friendly interface, smart features, and supportive customer service of Convene have helped the HAC board to collaborate effortlessly, make informed decisions, and uphold high governance standards with confidence.
Looking for modern tools to enhance board effectiveness? Book a demo and discover how Convene can transform your board management, just like it did for HAC.