Now What

You Just Lost Your Mobile Device. Now What?

by Alexandrea Roman on and last update on December 06, 2019

When you lose your wallet, you’re probably more concerned about the cards you keep in it than the cash, and for a good reason. Someone can use your credit cards to make purchases and your ATM cards to withdraw money. Sometimes, they don’t stop there. They even steal your identity altogether using your ID cards and other documents, leading to disastrous results.

The same thing happens with gadgets. It’s frustrating to lose a device not only because it usually costs a lot, but also because it’s carrying personal information that you wouldn’t want to get into the wrong hands. The danger is bigger and the stakes are higher for company-issued devices. Trade secrets, enterprise data, and customer information are at risk of being leaked out to the public.

Before you panic, you should know that there’s a chance to get back a lost gadget. If you’re using an Apple device, there’s a feature called Find my iPhone (or iPad) that locates your iPhone or iPad on a map and lets you send messages to it. The person who comes across your device will be able to read your messages and find a way to return it to you. To increase the chances of getting back your gadget, it’s advisable to leave your contact details and offer a reward in the hope that a good person is on the other side. Apple has a guide for this feature on its official website.

Android devices also have a similar kind of protection. You can choose from different apps that work just like Find my iPhone, such as Android Lost, Cerebrus, or Where’s My Android. These apps and others like them are available on Google Play, either for free or for a small fee. There’s no definitive guide available for Android because instructions vary from one app to the next, but you can check out this list of 10+ recommended apps and their descriptions to help you choose.

But what if you didn’t simply leave your gadget somewhere? What if it was stolen? It’s unlikely that you’ll get it back even after determining its location and sending messages to it.

Here’s where remote wipe comes handy. Remote wipe is a security feature that lets you send a command to your device and delete data. Even when your gadget is missing, the data in it is not compromised.

If you store confidential enterprise data on mobile devices for your job, it’s crucial to use online solutions that offer a form of remote wipe as one of its security features. For example, when using an electronic board portal for your board meetings, you have to consider the possibility that you’ll misplace your gadget somewhere, or that someone will be interested enough to steal it to obtain confidential information about your organization. Printed board packs have been misplaced or stolen and leaked before, and something like it can happen to your device’s digital data if you’re not careful.

We at Convene know that losing a gadget by accident or from theft is something that happens more often than you expect, so we added the auto-purge feature that deletes all your meeting documents when password guessing is detected. This is on top of the multilevel encryption keys and key management features we added to reinforce key protection. There’s no danger of unauthorized use of your Convene account and the files within when attempts to do it are nipped in the bud.

The best thing about the auto-purge feature is that data is deleted from your device, but not from your account on the cloud or on your organization’s on-premise servers (unless you specifically go there and delete all of it). We make sure that you’ll still have copies of all your meeting documents, making them the least of your worries.

Once a printed board pack is missing or stolen, there’s really nothing much you can do to stop the data from leaking out. But with virtual board meeting solutions, you are in control of your data, even when your mobile device is out of your hands.

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