Digital transformation is not a solo undertaking of CIOs and CTOs. Rather, CIOs and CTOs are the drivers, while everyone else in their respective organizations goes along for the ride.
Why is this key distinction important? Many organizations especially those not in the tech industry, heavily rely on their CIOs and CTOs to transform their workplaces from analog to digital, not realizing that such a transformation is not a simple one-off project. It is more of a series of initiatives, each one specifically designed to address the need of a specific user group. For example, the needs of board members are different from the needs of interns, so their approaches for going digital are also different. CIOs and CTOs can’t just decide for all user groups without the direct input from the end users themselves.